#216 Digital Services & Process Improvement with Mike Sarasti, Miami, Florida

Putting people first. Mike Sarasti, the Chief Innovation Officer and Director of Innovation & Technology for the City of Miami, Florida, joined the podcast to talk about his role driving innovation and scaling solutions throughout the organization. He discussed his path to becoming a CIO, how they put users first through process design and working with Code for Miami. He also talked about how adding IT to his portfolio has impacted the innovation work in Miami, from training his employees on these tools to using tech as an entry point for process improvement.