2161: The Future of AI Call Center Management Is Here Right Now

from The Level 10 Contractor Daily Podcast · host Rich Harshaw

AI call center technology just got 30-50x smarter. Balto CEO Mark Bernstein reveals how their real-time AI coaching transforms call center reps into closers while they're talking to customers. Unlike voice bots that make people hang up, this human-in-the-loop system provides instant answers, automated note-taking, and edge case solutions. Starting at $20K for 15 seats - the future of call centers is here.

Episode metadata supplied by the publisher feed · Published Aug 8, 2025

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2161: The Future of AI Call Center Management Is Here Right Now

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