217. Simplifying Growth: Navigating Scheduling Challenges with Core Values in a Dental Practice

Today we are talking about recent scheduling challenges in a growing medical practice. Dr. Addison Killeen shares that recently tensions arose between the front and back office due to a busy schedule and increased patient load. To simplify the situation, Dr. Killeen shared a quote from Pastor Craig Groeschel, emphasizing that growth leads to complexity and complexity kills growth. Rather than implementing complex rules, the speaker opts for a values-based approach, focusing on the core value of providing a fantastic guest experience. The team is encouraged to use their judgment and adhere to core values, particularly in situations where the patient experience might be compromised.