218: Know Your Customer with Brian Taylor

How are you building multiple ways to service your clients? Sticky services keep clients coming back because you keep solving their problems in new ways. From package pricing to customer service and retention, Brian Taylor, owner of Harlem Doggie Day Spa, joins the show to share how he's become known as the 'Dog Father of Harlem'. His passion for being neighborhood centric and servicing community drive him to connect his business to his community. Brian pursues servicing his top client's needs and making every interaction special. He shares why he continues to give back and where he hopes the grooming industry goes in the future. Topics on this episode: Background in banking Branding Mobile Grooming Pup-Relief Tour Future of grooming *Main take away? * Sticky services keep your clients coming back and allow you multiple streams of revenue. About our guest: Harlem Doggie Day Spa is dedicated to providing the finest cage-free boarding, daycare and grooming facility in Harlem. We were founded in 2010 with a vision to create a one of a kind grooming facility. From there, business started expanding when clients began requesting care for their pets during the day or while on vacation. In 2016, we opened a second location, in order to serve our growing customer base, and to improve upon providing a better place for our dogs to be at ease with their doggie pals. By learning and catering to each dog's personality and needs, we developed trust with our customers, by providing an enriched environment with your best friend. Harlem Doggie Day Spa focuses every day on safety, cleanliness, client-communication and tail-wagging dog happiness. Our care is distinguished by 24-hour on-site staffing, dog evaluations, daily activities for stimulation, groomer and dog relationships and more. Links: Website: https://harlembarknbreakfast.wpcomstaging.com Instagram: Brian is @ https://www.instagram.com/dogfatherofharlem/?hl=en Spa is @ https://www.instagram.com/harlemdoggiedayspa/?hl=en Pup Relief Tour: https://www.instagram.com/puprelieftour/?hl=en Full show notes and transcript Sponsored By: Pet Sitters International: Sign up for the April 3 day workshop on getting new clients! Support Pet Sitter Confessional