21st Century Communication - The Day Camp Pod #3

Send us Fan MailThe Communication THESE Parents NeedNo matter what type of camp you are, you want to move forward. Especially if it means providing an even better customer service experience for our parents, we need to always be re-evaluating even our most habitual practices.Communication with our parents during the summer is definitely one of those things. As the boomers and the gen-xers are moving away from our core parent age, our millennial parents have different communication preferences that we should consider before simply saying “nope, we only call”.One size definitely doesn’t fit all and especially when you consider WHO is making those calls/emails/texts and WHY you are making those calls/emails/texts, and WHEN you are making those calls/emails/texts, you have to do it strategically.Sharing their way through this changing landscape is the brilliant Matt Kaufman from Camp Ramaquois. Matt joins Andy and Sam to share their techniques, best practices and strategies for in-summer communication. Thanks for joining us, Matt!What do you think? Do you believe that a radical change in our communication strategy is in the works? Let us know in the comments below!-DCP - DAY CAMP PROGRAM IDEA OF THE WEEK - LEVEL UP YOUR DAY CAMP!Andy - Puppy ProgramSam - Minute to win itMatt - Service Projects For CampersYOUR HOSTS:Andy Pritikin, Owner/Director Liberty Lake Day Camp, past president ACA NY/NJSam Thompson, Recreation Supervisor, Crystal Lake Park DistrictMatt Kaufman, Associate Director - Ramaquois Day Camp SPONSORS:Thanks to our wonderful sponsors who help make this Go Camp Pro podcast possible!American Camp Association, NY & NJ   http://www.acanynj.org/AM Skier Insurance    http://www.amskier.com/Commercial Recreation Specialists (CRS)   https://crs4rec.com/