#22 Angeline Maas - DHL - Strategie van de Kreeft

What this episode covers

Angeline Maas, bij DHL Express werkzaam als Vice President Program Management Custormer Service Europe vertelt over klantgericht vernieuwen in een bedrijf dat wereldwijd werkt. Een bedrijf waar global en local elkaar letterlijk moeten vinden. Een waarbij de klantervaring van de ontvanger belangrijk is voor de tevredenheid van de klant-verzender. Angeline deelt ervaringen met innoveren in het hier en nu én vanuit globale lange termijnvisie werken aan de ambities voor de toekomst. We hebben het over de noodzaak van 'to kill your darlings’, de kracht van een wereldwijde familiecultuur en het vertrouwen om fouten te mogen maken. De rode draad: het verhaal achter het pakketje.

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Frequently Asked Questions

How long is this episode of Strategie van de Kreeft - dé podcast over veranderen, vernieuwen en groeien?

This episode is 37 minutes long.

When was this Strategie van de Kreeft - dé podcast over veranderen, vernieuwen en groeien episode published?

This episode was published on October 11, 2022.

What is this episode about?

Angeline Maas, bij DHL Express werkzaam als Vice President Program Management Custormer Service Europe vertelt over klantgericht vernieuwen in een bedrijf dat wereldwijd werkt. Een bedrijf waar global en local elkaar letterlijk moeten vinden. Een...

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