22. Ethical Dilemmas in Customer Success

from TECHtonic: Trends in Technology and Services

Blog: 3 Ethical Dilemmas in Customer Success

What this episode covers

Thomas Lah hosts our first repeat guest, TSIA's very own Stephen Fulkerson, VP, Customer Success Research. They discuss Stephen's blog '3 Ethical Dilemmas in Customer Success', which simply can't be ignored as customer engagement models are evolving and demanding service employees be more than just the trusted CSM.

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22. Ethical Dilemmas in Customer Success

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This episode is 36 minutes long.

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This episode was published on March 18, 2022.

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