EPISODE · Mar 18, 2022 · 36 MIN
22. Ethical Dilemmas in Customer Success
from TECHtonic: Trends in Technology and Services
Blog: 3 Ethical Dilemmas in Customer Success
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What this episode covers
Thomas Lah hosts our first repeat guest, TSIA's very own Stephen Fulkerson, VP, Customer Success Research. They discuss Stephen's blog '3 Ethical Dilemmas in Customer Success', which simply can't be ignored as customer engagement models are evolving and demanding service employees be more than just the trusted CSM.
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22. Ethical Dilemmas in Customer Success
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This episode was published on March 18, 2022.
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