220: Sean Minter: They were eager, but didn’t have the tools.

from Fast Leader Show | Customer Experience Leadership

Sean Minter had a client that was extremely customer experience oriented. But when he observed his staff trying to deliver a great customer experience on his client’s behalf, he realized they were eager but didn’t have the tools to do a good job.

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This episode is 33 minutes long.

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This episode was published on April 10, 2019.

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