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Apr 6, 2020 28 min

#222 Changes in Customer Behavior During the Pandemic

from Convenience Matters Hosted by NACS

The retail climate was shifting rapidly from brick-and-mortar to online in 2019 and early 2020, but rapidly evolving changes in consumer ability to shop is moving that shift even more dramatically in light of the coronavirus pandemic. How can retailers maintain the relationships they've made with consumers during this period? Hosted by: Jeff Lenard, VP Strategic Industry Initiatives, NACS and Donovan Woods, Director of Operations, Fuels Institute

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#222 Changes in Customer Behavior During the Pandemic

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