222: Debunking Myths About Chatbots and How It Can Help Grow Your Tour Business

Wes is the co-founder of Total Chatbots Ltd, a technology company based in Glasgow. Total Chatbots uses its proprietary technology to help tour businesses generate and nurture leads using chatbot technology that can function across both a website and Facebook. Their previous travel-sector related work includes a chatbot for Celebrity Cruises as part of the European launch of Celebrity Edge in May 2019. They are also in discussions with Travel Counsellors regarding a chatbot for their annual conference in November. Wes’ previous background was in automotive, where he worked for Close Brothers, Honda UK and Peugeot Motor Company. However, his love for technology and the introduction of chatbots in 2016 by Facebook, led him to pursue his passion in this area, to help businesses of all types grow using chatbot and marketing automation technology. Wes is a double alumni of Strathclyde University, having graduated in 2003 with a MEng Engineering with Business Management, followed by an MBA in 2015. We will be discussing how Chatbots can help grow your business through active learning and debunking some myths and concerns along the way.