225: Trust is Your Disruption Strategy with Kim Bohr

Is disruption what breaks organizations, or is it something else?Disruption is everywhere – AI, constant change, leadership turnovers, shifting priorities. Most organizations are trying to manage the risk, but what if managing risk is the wrong goal?What if it's not disruption that breaks organizations, but what happens to trust during a time of disruption?Trust impacts retention, reputation, and revenue. It can be measured, built, and strengthened. If you're not careful, it can be broken over time in the little moments and microdisruptions.As a leader, you already know that the emotional currents at work matter. But maybe you haven't seen just how crucial trust is to whether your organization bends or breaks in difficult times.Kim Bohr, the expert behind organizational trust elasticity, teaches us how leaders can build the kind of trust that actually increases an organization's ability to navigate change. What she's found through measuring how much disruption an organization can handle before trust breaks will change how you think about leadership.Leadership Lesson Highlights(00:00) Why Disruption Isn't Really the Problem(01:14) Introducing Kim Bohr and the Trust Elasticity Framework(03:19) What Is Causing Trust to Hit an All-Time Low in Organizations?(05:30) Why Should Leaders and Business Owners Care about Trust?(06:56) What are the Five Critical Domains of Organizational Trust?(09:47) What was the Biggest Breaker of Trust?(12:02) Why the Manager–Employee Relationship Matters Most During Disruption(16:07) Why Engagement Surveys Aren't Enough to Diagnose Trust Issues(17:18) The Three Most Common Trust Destroyers—And How to Avoid Them(19:37) The Real Reason Employees Are Angry After a Layoff(22:31) High Trust vs. Low Trust: What Sets Winning Organizations Apart(25:42) Simple, Actionable Ways to Build Trust Every Single Day(27:27) The Future of Organizational TrustLinks and Resources MentionedCourage to Advance podcasthttps://sparkeffect.com/sparkeffect-podcast-courage-to-advance/Connect with Kim Bohrhttps://www.linkedin.com/in/kimbohr/About Andrea ButcherAndrea Butcher is a visionary business leader, executive coach, and keynote speaker—she empowers leaders to gain clarity through the chaos by being MORE of who they already are. Her experiences—serving as CEO, leading at an executive level, and working in and leading global teams—make her uniquely qualified to support leadership and business success. She hosts the popular leadership podcast, Being [at Work] with a global audience of over 600,000 listeners and is the author of The Power in the Pivot (Red Thread Publishing 2022) and HR Kit for Dummies (Wiley 2023).Connect with Andreahttps://www.abundantempowerment.com/Connect with Andrea Butcher on LinkedInhttps://www.linkedin.com/in/leaderdevelopmentcoach/Abundant Empowerment Upcoming Eventshttps://www.abundantempowerment.com/events