#226 L'arte di esprimere un diniego in modo convincente

from Customer Service Culture · host Paolo FABRIZIO

Dire di no non è mai facile. Tantomeno esprimere un diniego a un cliente perché spesso si teme la sua reazione negativa. Eppure in alcuni casi è essenziale, dunque come farlo in modo convincente, evitando frizioni? Ne parla Paolo Fabrizio in questo nuovo episodio.

Episode metadata supplied by the publisher feed · Published Jan 20, 2026

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#226 L'arte di esprimere un diniego in modo convincente

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