#226 L'arte di esprimere un diniego in modo convincente -...

What this episode covers

Dire di no non è mai facile. Tantomeno esprimere un diniego a un cliente perché spesso si teme la sua reazione negativa. Eppure in alcuni casi è essenziale, dunque come farlo in modo convincente, evitando frizioni? Ne parla Paolo Fabrizio in questo nuovo episodio.

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Frequently Asked Questions

How long is this episode of Customer Service Culture?

This episode is 20 minutes long.

When was this Customer Service Culture episode published?

This episode was published on January 20, 2026.

What is this episode about?

Dire di no non è mai facile. Tantomeno esprimere un diniego a un cliente perché spesso si teme la sua reazione negativa. Eppure in alcuni casi è essenziale, dunque come farlo in modo convincente, evitando frizioni? Ne parla Paolo Fabrizio in questo...

Can I download this Customer Service Culture episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.