226: Linking The Customer And Employee Experience, With Dr. Rick Garlick

Arguably, it has become increasingly clear that in today's business landscape, the average company's 'customer experience' could use some improvement. Similarly, within companies, it can be argued that the 'employee experience' could also use some improvement. The common thread here lies in the word 'experience'. How do companies make customers and employees 'feel' as they interact with them over their business relationship lifecycles? And more importantly, what can they do to improve these experiences in order to achieve greater business performance?In this episode, we meet Dr. Rick Garlick, Vice President of Strategy and Consulting at Magid. Dr. Rick is also co-researcher of 'The WorkProud Study', a groundbreaking research effort that revealed the powerful impact of workplace pride on employee experience.Link to the WorkProud Study:  https://workproud.com/download-the-report/The best ways to connect with Dr. Rick Garlick online are:Website: https://magid.com/LinkedIn: https://www.linkedin.com/in/rick-garlick/