#227 Il legame virtuoso tra formazione e coaching

What this episode covers

Gestire un reparto che offre assistenza ai clienti attraverso svariati canali, è una bella sfida. Oggi più che mai AI, perché un/a manager responsabili affronta obiettivi aziendali e aspettative del cliente in continua evoluzione. Da qui la necessità di sviluppare nuove modalità di up-skilling: Paolo Fabrizio condivide alcune esperienze con imprese clienti che hanno coniugato in modo virtuoso attività di formazione e coaching.

Share this episode

Similar Episodes

Pourquoi la haute couture s'est-elle développée en France ?

Sep 17, 2025 ·24m

Elle réalise son rêve grâce au français : l’histoire très inspirante de Nikki.

Jul 2, 2025 ·16m

Sacré Charlemagne

Jun 12, 2025 ·20m

La Nouvelle Renaissance du Louvre.

May 19, 2025 ·25m

Alexandre Dumas, le père des séries

Jan 10, 2025 ·28m

Les Mérovingiens : grandeur et décadence d'une dynastie

Jan 10, 2025 ·23m

Similar Podcasts

Solving for Change MOBIA Technology Innovations Solving for Change welcomes business and technology leaders to share stories of bold business transformation within complex organizations. In an era when technology and markets are changing around businesses, the key to staying competitive is to evolve in response to those changes. MOBIA’s Mike Reeves and Marc LeBlanc investigate business transformation, deconstructing the challenges, ambitions, and market disruptions that drive companies to embark on transformation journeys, and exploring their unique approaches to achieving meaningful outcomes. What sparks leaders to pursue business transformation? How do they overcome the challenges along the way? What are the keys to creating enduring change? Through in-depth conversations with business and technology leaders, Mike and Marc answer these questions and explore how businesses evolve by pulling four key transformation levers: people, process, technology, and culture. Cool Story Bro TheSneakyBros Welcome to *Cool Story Bro*, a dynamic podcast hosted by TheSneakyBros, where gaming takes center stage. Join us for engaging discussions, insights, and stories about your favorite games and gaming culture. Tune in for an entertaining exploration of the virtual world! RAISING THE BAR MUSICHYPEBEAST The RAISING THE BAR Podcast is dedicated to providing a fresh and unconventional broadcast platform for the biggest names in music and entertainment.The interview insight provided by the staff of MUSICHYPEBEAST separates us from the pack. The passion of RAISING THE BAR podcast is fueled by Millennial Music culture. Hosted on Acast. See acast.com/privacy for more information. MuppetWatch petervulfranc MuppetWatch is a journey through entertainment and popular culture using The Muppet Show as our guide.

Frequently Asked Questions

How long is this episode of Customer Service Culture?

This episode is 22 minutes long.

When was this Customer Service Culture episode published?

This episode was published on February 17, 2026.

What is this episode about?

Gestire un reparto che offre assistenza ai clienti attraverso svariati canali, è una bella sfida. Oggi più che mai AI, perché un/a manager responsabili affronta obiettivi aziendali e aspettative del cliente in continua evoluzione. Da qui la...

Can I download this Customer Service Culture episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.