228. How To Rock Amazing Customer Service

If you want to run a restaurant and be like every other restaurant, go for it. If you want to build a brand, stay with us. This is a powerful episode of the Restaurant Rockstars Podcast. It's different and a bit unconventional, but stay tuned to learn how to dominate your competition by becoming “notorious” in your marketplace. You do this through great customer service. I’m speaking with Mark Quinn & Mark Kinsley of “Dos Marcos” – They both run mattress companies; but the truth is, they are really customer service gurus! In fact, they even wrote the book about it! It’s called “Come Back to Bed… Attract More Foot Traffic and Make People Fall in Love with your Store”! Listen as they dish on: - Either Creating a Culture, or Tolerating It! - The Emotion in your Business, you either have it or you don’t - Why customer’s life transitions are opportunities for transformations - Stories of your restaurant that light up Social Media and Online Reviews - How to create a category where your restaurant can be 1st After hearing this episode, you’ll find yourself asking “Am I in the “Memory Making” business? Don't miss a single minute. Now go out there and Rock Your Restaurant! Roger More Restaurant Resources: https://restaurantrockstars.com More About DosMaros: www.dosmarcos.co