#228 KPI: dall’analisi del dato al valore della relazione

from Customer Service Culture · host Paolo FABRIZIO

Nel servizio clienti i KPI sono essenziali, eppure sono una spina nel fianco anche per manager esperti e competenti. Paolo Fabrizio condivide alcuni casi concreti proponendo un approccio evoluto alla misurazione dei dati.

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This episode was published on March 18, 2026.

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