229: Give your customers ultimate shipment visibility, with Logixboard

Today I'm joined by Logixboard, an exciting software company who are helping freight forwarders to deliver unparalleled customer experience, by combining logistics expertise and personalized service with a powerful digital platform. Logixboard is a one-stop customer engagement platform for freight forwarders that helps their customers be more efficient and have more visibility into their processes. With a focus on simplifying logistics and delivering unrivalled customer experience, Logixboard can help you to boost customer retention, supercharge your sales team, scale your operations and confidently compete in a busy market. Today Julian Alvarez, co-founder and CEO at Logixboard, joins me to chat all about the company: what they do; their dedication to customer experience; and the challenges facing the shipping industry right now.   IN THIS EPISODE WE DISCUSS:   [05.30] Julian's entrepreneurial journey and how he came to co-found Logixboard. "We fell deeply in love with the industry and the opportunity for impact that we could have." [09.40] An overview of what Logixboard does and how it helps its customers. "Everybody is always thinking about the ROI, everybody has seen technology as a cost center for a very long time – and we're flipping the script." [13.34] A closer look at the Logixboard platform, and what customers can do within it. "We're helping freight forwarders provide better visibility – their customers, in a chaotic supply chain, are trying to understand and answer the basic question: 'where's my stuff?!'" [17.10] The ease and speed of integration with the Logixboard platform. [21.46] The three signs your business is ready for digitization, and the importance of a people-first mindset. "Having a mindset that data is an asset is ultra-critical." [27.18] Julian reflects on resiliency, Logixboard's COVID experience and how they were able to support their customers through disruption. "When you're an entrepreneur, resiliency and grit is at your core." [33.17] Logixboard's ideal customer. [35.09] Two case studies, looking at how Logixboard helped their customers to achieve success. [39.07] The future for Logixboard.   RESOURCES AND LINKS MENTIONED: Head over to Logixboard's website now to find out more and discover how they could help you too. You can also connect with Logixboard and keep up to date with the latest over on LinkedIn, Facebook or Twitter, or you can connect with Julian on LinkedIn. Check out our other podcasts HERE.