229: Turning Employees Into Customer Magnets, With Jill Raff

According to Customer/Employee Experience expert, Jill Raff:"There’s a simple mistake most companies make that leads to lost customers and lost profits. Most companies have one MAJOR misconception that leads to lower customer satisfaction, poor ratings, and ultimately going out of business. They think that a good customer experience starts with the customer...In reality, it starts with your employees!"In this episode, we meet Jill Raff who is the Authority on EX2CX™, Employee Experience-to-Customer Experience. Jill is a Consultant, Speaker, Show Host, Author, and Expert on How To Turn Employees Into Advocates and Customer Magnets.The best ways to connect with Jill Raff online are:Website: https://www.jillraff.com/LinkedIn: https://www.linkedin.com/in/ex2cx-expert/