229: When a Disliked Staff Member Causes PR Chaos: Don Lemon and CNN

Recently, Don Lemon, co-anchor of CNN This Morning, went off script and made news by stating that presidential candidate Nikki Haley was past her prime at the age of 51. This episode covers the things you should do immediately when an employee causes a PR crisis of this nature. Hear the full exchange of exactly what was said by Don Lemon and how he doubled down on his mistake, before learning how CNN responded. Hear about the importance of acting quickly, the difference between an effective apology and a non-apology, whether or not your company may need to terminate the employment of that staff member, and additional things you may need to do to mitigate further damage to its reputation. The Indestructible PR® tip for the day includes a helpful resource that you may want to keep on hand for the event of a crisis like this one. Key Points From This Episode:The details of the PR crisis caused by Don Lemon on CNN This Morning. Recent PR crises on other morning television news shows. Cohosts Poppy Harlow and Kaitlan Collins’ responses to Don Lemon’s statement.  The full exchange of what Don Lemon said.A breakdown of where he went wrong and how he continued to make it worse.The things you should do immediately when an employee causes a PR crisis.What CNN did directly following this incident.The training that Don Lemon was forced to do.The importance of a public statement. Don Lemon’s initial apology and what was wrong with it.Why your company may need to consider terminating the employment of that staff member.The importance of transparency. Additional things you may need to do to mitigate further damage to the company’s reputation.The Indestructible PR® tip for the day about where you can find a helpful tool for handling a crisis like this.Links Mentioned in Today’s Episode:'DON LEMON RIPPED FOR SAYING NIKKI HALEY NOT IN 'HER PRIME' AT 51' Molly's Don Lemon TikTok Molly McPherson Molly McPherson on PatreonWant More Behind the Breakdown? Follow The PR Breakdown with Molly McPherson on Substack for early access to podcast episodes, private member chats, weekly live sessions, and monthly workshops that go deeper than the mic. It is the inside hub for communicators who want real strategy, clear judgment, and a little side-eye where it counts.Follow Molly on Substack Subscribe to Molly's Weekly Newsletter  Need a Keynote Speaker? Drawing from real-world PR battles, Molly delivers the same engaging stories and hard-won crisis insights from the podcast to your live audience. Click here to book Molly for your next meeting. Follow & Connect with Molly:https://www.youtube.com/mollymcphersonhttps://mollymcpherson.substack.com/https://www.tiktok.com/@mollybmcphersonhttps://www.instagram.com/molly.mcpherson/...