EPISODE · Nov 5, 2019 · 48 MIN
23. Customer Experience as a Differentiator w/ "The Godfather of Customer Service," Bob Furniss
from The Corporate Escapee: Sometimes You Gotta Say WTF · host Brett Trainor
On this episode, we welcome Bob Furniss to the program. Bob is the Godfather of Customer Experience. He spent his entire 30+ year career helping companies of all sizes better connect with their customers. Bob was awarded the ICMI Lifetime Achievement A...
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23. Customer Experience as a Differentiator w/ "The Godfather of Customer Service," Bob Furniss
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