23: Patient Communication During Flare-Ups, How To Navigate Them Together

An episode of the The Moment Education Podcast podcast, hosted by Dr. Grace Schwemmer and Dr. Andy Fata-Chan, titled "23: Patient Communication During Flare-Ups, How To Navigate Them Together" was published on February 26, 2026 and runs 28 minutes.

February 26, 2026 ·28m · The Moment Education Podcast

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Summary

In this episode, Dr. Andy Fata-Chan and Dr. Grace Schwemmer share practical strategies for managing flare-ups in rehabilitation, emphasizing empathy, communication, and systematic progress. They explore how to support clients through setbacks, set realistic expectations, and maintain confidence in the rehab process. 00:00 Introduction 00:55 The Importance of Humor and Light Moments 01:46 Understanding Flare-Ups in Rehab 02:40 Creating the Empathy Sandwich 03:54 Four-Step Process for Client Su...

Episode Description

In this episode, Dr. Andy Fata-Chan and Dr. Grace Schwemmer share practical strategies for managing flare-ups in rehabilitation, emphasizing empathy, communication, and systematic progress. They explore how to support clients through setbacks, set realistic expectations, and maintain confidence in the rehab process.

00:00 Introduction
00:55 The Importance of Humor and Light Moments
01:46 Understanding Flare-Ups in Rehab
02:40 Creating the Empathy Sandwich
03:54 Four-Step Process for Client Support
04:52 Pre-Frame Expectations for Flare-Ups
05:49 Systematic Progress and Safe Loading
06:47 Recognizing Yellow and Red Flags
07:39 Handling Client Texts About Flare-Ups
09:00 Taking Responsibility and Reassuring Clients
09:59 Supporting Different Personality Types
10:54 Follow-Up and Reinforcement Post-Flare-Up
13:49 Adjusting Programs After Flare-Ups
15:07 Avoiding Over-Responsiveness to Minor Symptoms
16:15 Providing Guidance and Confidence
17:36 The Power of Validating and Offering Solutions
19:08 Monitoring Progress and Confidence
21:16 Encouraging Client Honesty and Confidence
22:30 Managing Post-Operative and High-Impact Activities
24:57 Using Warm-Up to Gauge Readiness
25:40 Closing Remarks and Upcoming Events

If you want to learn more about what we do at Moment, look at our links below!

Follow Grace on Instagram: https://www.instagram.com/grace_schwemmer_dpt/
Follow Andy on Instagram: https://www.instagram.com/dr.andyfatachan/
Learn with our team: https://www.moment-education.com/
Get our free resources: https://www.moment-education.com/resources
Sign up for our seminars: https://www.moment-education.com/moment-foundations

Interested in joining Moment Mentorship? All you have to do is DM us on Instagram(https://www.instagram.com/moment.education/) with 'MENTORSHIP POD' and our team will chat with you to give you more information.

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