EPISODE · May 10, 2023 · 15 MIN
#23 That line of support that keeps you up
from Customer Service Culture [EN] · host Paolo Fabrizio
I have finished delivering a 5-month customer service training path for a french client company. On the very last session I delved into a specific topic, also known as second line of support. Since that’s still a pain point for many companies I share experiences and actionable tips. Full article on CustomerServiceCulture.com >>
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#23 That line of support that keeps you up
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