230. Sharlene Wells — Building a Holistic Support System for Utah's Business Community

In this episode, Pete Codella, managing director of business services at the Governor's Office of Economic Opportunity, talks with Sharlene Wells, senior vice president of public relations and organizational communications at Mountain America Credit Union. Wells shares her career path, which includes being Miss America, working at ESPN, and serving with the Department of Defense. She delves into the evolution of Mountain America Credit Union, noting that while the core principle of providing fair loans and building savings remains, it now offers a more holistic support system — from free financial guides to a strong emphasis on financial education. She highlights the credit union's strong commitment to supporting small businesses, citing its long-standing status as a top SBA credit union lender and sharing a successful client story. Wells emphasizes the importance of building relationships with members to provide support during economic challenges. She also discusses the credit union's approach to local engagement, which includes partnerships with organizations like the Hale Center Theater and active involvement with various Chambers of Commerce. Wells explains that the credit union's growth strategy is driven by listening to its members' needs, leading to initiatives like translating documents into Spanish and creating a director of multicultural engagement position to better serve diverse communities.