231 How to speak on stages & deliver an amazing customer experience

This week, I’m sitting down with Marc Gordon: a marketing expert, award winning keynote speaker & internationally recognized thought leader in the field of customer experience. And, I’m asking him about EACH of these 3 things!I wanted to know HOW he became a marketing expert, he shares tons of tips for those who aspire to speak on stages like he does, and he gives us the rundown of what’s required to manage your customers expectations and have a great customer experience inside of your business.We talk about:Customer ExperienceCustomers call you when they’re not delivering the experience they want - what are some of the side effects of not having a great customer experience?How did you become one of the world’s most respected thought leaders on customer experience,Products and services have become commodities that can be bought, sold and forgotten about. But the experience is what stays. Can you describe what a 10/10 experience might look like?How can we deal with upset customers or manage expectationsSpeaking:What have you learned about the art of public speaking & delivering impactful presentations from stageAny tips for delivering a memorable keynote?How do you fight nerves going on stageIn your opinion, what’s 1 essential quality of a great public speaker?You’ve appeared on a variety of news outlets, stages, podcasts, radio etc.How did you begin to get Media Exposure on your brand?What tips would you offer to a listener who aspires to put their message on mainstream media, like you have? Where do they begin?Running Your Business Today...What does a current ‘week in the life’ look like for youIs there a tool / tip / resource that helps you run your business smoothly?Anything exciting coming down the pipeline that you’re working on?-Podcast Show Notes:Learn more about The Visionary Method™ - Business & Marketing Coaching: https://www.kelseyreidl.com/tvm Connect with me on Instagram: https://instagram.com/kelseyreidl_____Thanks for stopping by, visionary!I am a Business & Marketing Coach and the Founder of BecomeFullyBooked.com, a platform that I created to help business owners take their business from Half Booked to Fully Booked using growth frameworks and innovative marketing strategiesI also host the Visionary Life Podcast (https://kelseyreidl.com/podcast), a Top Canadian Business podcast that has been producing weekly episodes with some of Canada’s Top Entrepreneurs since 2018.I have spoken about Marketing at companies like Google, Salesforce and Bumble -  and it is my mission to make marketing FUN again, without relying on Complicated ClickFunnels or Expensive Facebook AdsWhen I am not creating content to inspire the Visionary Community, I can be found adventuring on my Mountain Bike, Paddleboarding down the river in my backyard, or traveling the world with my Husband Dave in search of the best coffee shops and craziest experiences (jumping through Swiss Canyons and snowboarding the Alps are some of my favorite memories, to date)_____Other Places You Can Find Me:Website: https://kelseyreidl.com/ Instagram: https://instagram.com/kelseyreidl TikTok: https://www.tiktok.com/@kelseyreidl YouTube: https://www.youtube.com/channel/UCm6GxNswhOb71dxiCSv_nSQ Pinterest: https://www.pinterest.ca/kelseyreidl/ LinkedIn: https://www.linkedin.com/in/kelsey-reidl-1aba1a31/ Podcast Show Notes: https://www.kelseyreidl.com/podcast Podcast on Spotify: https://open.spotify.com/show/2qb0bwSPypHKf1jrjnVlx4?si=12b7b832515540e0 Podcast on iTunes: https://podcasts.apple.com/ca/podcast/visionary-life-canadian-business-podcast/id1333216975 Podcast on all other apps: https://link.chtbl.com/visionarylife Become Fully Booked™ 2 Hour Implementation Workshop to Find More Clients: https://www.kelseyreidl.com/shop/p/become-fully-booked