231: Who Likes Using Ugly Software?

Ben & Derrick reflect on the S3 outage and how it affected their services, and muse on managing user perceptions. Derrick submits a talk to MicroConf on what it means to be "customer driven", and begins a refactoring effort to rework Drip's integration system. On Upcase, Ben integrates a referral widget, and enables subscription pausing, while on FormKeep he fixes a trial plan selection bug. Upcase FormKeep AWS S3 Disruption Postmortem The Netflix Simian Army Chaos Monkey Octopus Gem MicroConf Referral SaaSquatch Thank you to our sponsor this week, FreshBooks