232: John Ngo: Finding what customers want today

from Fast Leader Show | Customer Experience Leadership

John Ngo was a first responder, emergency room supervisor and gun battle survivor that learned how to get a small ounce of respect daily. All of his experiences have led him to better understand the power of relationships in the customer experience and finding the balance with automation.

Episode metadata supplied by the publisher feed · Published Jul 3, 2019

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232: John Ngo: Finding what customers want today

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This episode is 39 minutes long.

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