233: Defining Influence - Influence Trumps Authority

(Part 4 of 30) Blue-Collar Kaizen: Leading Lean and Lean Teams...Ch. 4 Defining Influence: Influence trumps authority. “Lean managers seek responsibility to address important issues by leading as if they have no authority. Leading without the benefit of authority is actually critical in any organization because even in authority-based organizations managers rarely have control over everything touching a process.” ~ Jim Womack