233: Nicolaj Siggelkow: We asked the customer to stitch experiences

from Fast Leader Show | Customer Experience Leadership

Nicolaj Siggelkow thought technology was an important in connected strategies until he realized the more important factor was that organizations trying to be customer centric required customers to stitch together their experience with different organizational departments.

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This episode is 40 minutes long.

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This episode was published on July 10, 2019.

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