235: Can You Trust Online Reviews? The Truth About Google Ratings, Bias & Bad Experiences

from The Rosie and Roula Show · host Roula Abou Haidar and Rosie Burrows

Can You Trust Online Reviews?In this episode of The Rosie and Roula Show, we dive into the messy truth about Google reviews, online ratings, and whether you can actually trust them.From a gluten-free fish and chip disaster to a high-end vintage shop with a 1.7 rating — we explore:Why online reviews are often emotionalHow personality clashes affect ratingsWhen negative reviews are valid (and when they’re not)The psychology behind customer feedbackWhy detailed reviews matter more than star ratingsShould you email a company before leaving a bad review?Are Google reviews reliable in 2026?We unpack how personal expectations, mood, and communication styles shape online feedback — and why your experience may be completely different from someone else’s.If you've ever relied on reviews before ordering food, booking a hotel, or buying clothing online… this episode is for you.--------------------☕️ Buy us a coffee!🎙️ Send us a voice message🛍️ Buy some Rosie and Roula merch!--------------------⭐️ Leave us a review▶️ Follow us on Instagram and TikTok🎞️ Subscribe to our YouTube channel--------------------🎧 Check out Roula's podcast🎧 Check out Rosie's podcast

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This episode is 17 minutes long.

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This episode was published on February 17, 2026.

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