2358: Topic Showcase: Customer Service

Every Saturday, we showcase a topic important to you by rounding up the greatest highlights and clips from Level 10 Contractor's ENTIRE podcast run. This week, we showcase customer service. How are you treating your money-makers? Are you doing everything you can to ensure customers have the best experience working with you… hiring the best people, staying in touch throughout a project, and following up to make certain they are satisfied? If you aren't taking care to deliver top notch customer service, you can kiss repeat and referral business goodbye, not to mention the glowing reviews that move the needle for prospects considering you for future remodels, windows, or roofs.