239. Navigating Bad Patient Interactions
An episode of the Daily Dental Podcast podcast, hosted by Addison Killeen DDS, titled "239. Navigating Bad Patient Interactions" was published on January 31, 2024 and runs 2 minutes.
January 31, 2024 ·2m · Daily Dental Podcast
Summary
In this episode, join Dr. Killeen as he recounts a challenging encounter with a disgruntled patient, shedding light on the pitfalls of staff miscommunication and 'System One thinking.' Delve into the distinctions between 'System One' and 'System Two' thinking, and discover how fostering a mindful approach can prevent errors, enhance patient experiences, and fortify trust in dental office settings. Learn valuable insights to navigate through bad patient interactions and promote a seamless, error-resistant environment. For more information about Dr. Addison Killeen, visit: www.addisonkilleen.com or interact with him on a daily basis at www.DentalSuccessNetwork.com
Episode Description
In this episode, join Dr. Killeen as he recounts a challenging encounter with a disgruntled patient, shedding light on the pitfalls of staff miscommunication and 'System One thinking.' Delve into the distinctions between 'System One' and 'System Two' thinking, and discover how fostering a mindful approach can prevent errors, enhance patient experiences, and fortify trust in dental office settings. Learn valuable insights to navigate through bad patient interactions and promote a seamless, error-resistant environment.
For more information about Dr. Addison Killeen, visit: www.addisonkilleen.com or interact with him on a daily basis at www.DentalSuccessNetwork.com
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