239. Navigating Bad Patient Interactions

What this episode covers

In this episode, join Dr. Killeen as he recounts a challenging encounter with a disgruntled patient, shedding light on the pitfalls of staff miscommunication and 'System One thinking.' Delve into the distinctions between 'System One' and 'System Two' thinking, and discover how fostering a mindful approach can prevent errors, enhance patient experiences, and fortify trust in dental office settings. Learn valuable insights to navigate through bad patient interactions and promote a seamless, error-resistant environment. For more information about Dr. Addison Killeen, visit: www.addisonkilleen.com or interact with him on a daily basis at www.DentalSuccessNetwork.com

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Frequently Asked Questions

How long is this episode of Daily Dental Podcast?

This episode is 2 minutes long.

When was this Daily Dental Podcast episode published?

This episode was published on January 31, 2024.

What is this episode about?

In this episode, join Dr. Killeen as he recounts a challenging encounter with a disgruntled patient, shedding light on the pitfalls of staff miscommunication and 'System One thinking.' Delve into the distinctions between 'System One' and 'System...

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