239: Steve Coughran: Advantage is determined by customers

from Fast Leader Show | Customer Experience Leadership

Steve Coughran came into a 50-year old organization with a lot of systems and legacy things in place. Needing to innovate, Steve began to break things down into small pieces, executing on them and gaining team confidence and repeating the process.

Episode metadata supplied by the publisher feed · Published Aug 21, 2019

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239: Steve Coughran: Advantage is determined by customers

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