239: Steve Coughran: Advantage is determined by customers...

What this episode covers

Steve Coughran came into a 50-year old organization with a lot of systems and legacy things in place. Needing to innovate, Steve began to break things down into small pieces, executing on them and gaining team confidence and repeating the process.

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Frequently Asked Questions

How long is this episode of Fast Leader Show | Customer Experience Leadership?

This episode is 31 minutes long.

When was this Fast Leader Show | Customer Experience Leadership episode published?

This episode was published on August 21, 2019.

What is this episode about?

Steve Coughran came into a 50-year old organization with a lot of systems and legacy things in place. Needing to innovate, Steve began to break things down into small pieces, executing on them and gaining team confidence and repeating the process....

Can I download this Fast Leader Show | Customer Experience Leadership episode?

Yes, you can download this episode by clicking the download button on the episode player, or subscribe to the podcast in your preferred podcast app for automatic downloads.