24 Aug: The evolving expectations of guests and how hotels are adapting to meet those needs.

In this captivating episode of The Hospitality Briefing podcast, we dive deep into the heart of exceptional guest service with Katharine Ames, CMO at Indigo Road Hospitality Group. Ames shares compelling personal anecdotes and professional insights that illuminate the transformative power of internal hospitality culture and "Surprise and Delight" moments. Key Highlights: • Discover how a personalized birthday celebration at Oku Atlanta exemplifies going above and beyond for guests • Learn about the welcoming office experience in Charleston that showcases Indigo Road's commitment to hospitality excellence • Explore the group's dedicated approach to fostering a "Surprise and Delight" culture throughout their organization • Gain valuable insights into creating memorable experiences that turn first-time visitors into loyal guests Join us as we uncover the secrets behind Indigo Road Hospitality Group's success in cultivating an internal culture that consistently exceeds guest expectations. Whether you're a hospitality professional or simply passionate about extraordinary service, this episode offers invaluable lessons on the art of creating lasting impressions in the world of hospitality. Tune in to discover how you can elevate your own approach to guest satisfaction and build a team culture that thrives on delivering unforgettable moments.