24. Diagnosing Issues: Skill, Will or Both.

Have you ever hired someone who seemed perfect for your team, only to watch their enthusiasm fade overnight? That once-bright spark begins to flicker, leaving you questioning your decision. In today’s episode, Arleen emphasizes a crucial concept in team performance: the importance of identifying whether challenges stem from a lack of skill, will, or a combination of both. She urges leaders to take prompt action by providing support, encouragement, and guidance. Arleen also highlights the power of asking questions with genuine curiosity. This approach not only challenges your own assumptions but also helps you better understand the support your team members need to regain their confidence and drive. Arleen invites you to tune in and she shares sample questions she used to better understand where to focus your attention and support.