240: Exceeding Expectations

Brands these days invest a lot of time and money into making sure their customer service departments deliver exceptional experiences for customers. Why? Because customers won't stick around for long if they feel like companies don't care about them. In today's final installment of the Expectations Mini-Series this week, Mary Lou explores what can happen when we intentionally set out to exceed the expectations we have of ourselves, and some simple ways to do that.     Enjoy and Thanks for listening!