240: Sending a Warm Welcome with David Jay

Welcome to another episode of the Startup Junkies Podcast! This week, Caleb Talley, Jeff Amerine, and Matthew Ward talked with serial entrepreneur David Jay.  David is a self-proclaimed startup junkie, and he’s here to talk about his latest venture: Warm Welcome.  Adding video to your professional image through your email signature, business card, and website is a great way to stand out from the crowd, and Warm Welcome is here to help.  Caleb, Jeff, Matthew, and David chat about the impact of video, the pros and cons of venture capital, moving from Oregan to Florida, and the importance of quality time with the family.  Thanks for tuning in!   Shownotes (1:16) Introducing David Jay and Warm Welcome (10:40) What happens with audio platforms like Clubhouse? (12:20) Venture capital (16:55) Using video to stick out from the crowd (25:15) Moving across the country (27:47) What does success look like for David? (30:48) Advice for the younger self (32:38) Wrap up   Links Caleb Talley Jeff Amerine Matthew Ward David Jay  Warm Welcome     Quotes “As the market matures, it needs more than just a tactical solution to the problem, it needs a strategic solution to the problem.  And that’s where we said, we want to personalize every touch point on the customer journey.” (8:08)   “People used to think that video had to be produced and polished and perfect, and what we found this year is that people actually don’t want that most of the time.  They want it to be personal, and they want it to be engaging, because it’s real and authentic, not because it’s produced and perfect.” (17:18) “When you put a video bubble on your website, or you send out a video email to your customers, and you say, ‘hey we’d love to hear from you’ because it gives an opportunity to share their problem with you.  And then, if you take the time to answer those questions, it shows that you care and that you have something to offer back.”  (20:13)