244 - How AI is Transforming OTC Hearing Aid Support: Inside Tuned’s Innovative Approach

How can AI make the journey to better hearing smoother for OTC hearing aid users? In this episode from the EUHA show floor, Tuned co-founders Omri Gavish and Ron Ganot, joined by Board Advisor Delain Wright, discuss their recent collaboration with JVC to introduce hearing aids equipped with streaming and rechargeability. More importantly, they reveal Tuned’s AI-based care model, which helps users acclimate to their hearing aids through personalized guidance. With daily lessons, video tutorials, and an AI chatbot, Tuned’s system replaces the missing professional support in OTC models, guiding users through adjustments and offering real-time troubleshooting. For the rare cases requiring further assistance, Tuned seamlessly connects users to live support, ensuring a successful user experience and reducing return rates. The result is a comprehensive approach that aims to make OTC hearing aids accessible and effective for all. Be sure to subscribe to our YouTube channel for the latest episodes each week, and follow This Week in Hearing on LinkedIn and X (formerly Twitter): https://www.linkedin.com/company/this-week-in-hearing/ https://twitter.com/WeekinHearing