245: Waste Doesn't Motivate

(Part 15 of 30) Blue-Collar Kaizen: Leading Lean and Lean Teams...Ch. 15 Waste Doesn't Motivate: Eliminating frustrations gets everyone motivated. “Lean is not really about waste elimination, it’s about frustration elimination, removing obstacles that stand in the way of people being their best, that prevent us from having a joyful and meaningful experience. It’s not about telling, it’s about listening. It’s about blending unique knowledge with collective wisdom. When we allow people and their teams to own the process, they can create better outcomes than any senior executive or group of consultants.” ~ Bob Chapman