248: Going The Extra Mile with K.C. Heitchue

How has your business grown? Growing rapidly is never easy. Since starting Fur Baby Comfort & Care three years ago, K.C. Heitchue has worked hard to provide exceptional pet care to Southeast Michigan and has grown to over 900 clients. K.C. shares her motivations for starting the business and how that has continued to drive her. She also discusses how growing her Facebook page helped her build a network rather than competition. She shares the key to staff retention and what it means to go the extra mile for clients. Topics on this episode: Her motivations Going above and beyond Dealing with rapid growth Staff retention Main take away? Building your social media platforms gives you another chance to be seen by new audiences and get your information out consistently. About our guest: Hello, my name is K.C. and I am the Owner of Fur Baby Comfort & Care, a professional pet sitting business that prides itself on providing peace of mind to Fur Baby owners! As a graduate of Oakland University with a Bachelor's Degree in Psychology and concentration in Childhood Development, my early passions have led me to a new and exciting path: opening Fur Baby Comfort & Care. The pet care industry has been an exciting new venture as being a pet parent myself has opened my eyes to how important having quality pet care is whether you're working long hours or out of town. I've experienced the non-responsiveness from a hobby pet sitter and of course the worry that goes along with wondering if your pet is truly okay in another's care. After too many times experiencing uncertainty while away, I knew that I needed to transform this space and provide peace of mind to not only myself, but the plenty of other families in Southeast Michigan who were undoubtedly experiencing the same misgivings. From the outside looking in, many may think it's just dog walks and the expected feeding or two, but my team and I know that for the families we service it's so much more! We are dedicated to servicing all types of animals from dogs who have issues with socialization, temperament or medical problems to families who have a full farm of animals to tend to and more. Furthermore, we seek to provide connection to the animals in our care to ensure they feel safe even when the owner is not present. The inner-workings and family dynamics that owners have with their pets are so important to learn in order to stay on the same page with communication and training techniques. At Fur Baby Comfort & Care, we pride ourselves on always going the extra mile to make sure all parties are comfortable with the care being provided.When I'm not tending to our Fur Baby clients, you can find me going on walks with Chloe, my German Shorthaired Pointer, or snuggling up on the couch with a good book and Nugget, my rescue cat. I also enjoy riding my Peloton and spending time with my two nieces and nephew! As always, I look forward to creating loving and lasting relationships with every client and their family as Fur Baby Comfort & Care continues to grow. Links: Fur Baby Comfort & Care Website Fur Baby Comfort & Care On Instagram Fur Baby Comfort & Care on Facebook Give PSC a call! (636) 364-8260 Follow us on: Instagram, Facebook, Twitter Email us at: [email protected] Full show notes and transcript Sponsored By: Pet Sitters International Promo Code: PSC15 for $15 off Time to Pet Promo Code: 50% off first 3 months Support Pet Sitter Confessional