249: Making Deliveries Better For Everyone, with FarEye

Today I'm joined by FarEye, a cutting-edge logistics tech company that is on a mission to make logistics across the world more efficient, predictive and organized, through the use of new technology. FarEye's Intelligent Delivery Management Platform is making the delivery experience better for everyone, and enabling enterprises to deliver at reduced cost with a superior customer experience. Founded in 2013, the platform leverages millions of data points to predict the shipment journey and improve the delivery experience for hundreds of businesses in over 30 countries worldwide. Today Kushal Nahata, Co-founder and CEO at FarEye, joins me to chat all about the company: what they do, the challenges of last-mile delivery, reducing your carbon footprint while cutting costs, and why, in the e-commerce industry, experience is the new loyalty.   IN THIS EPISODE WE DISCUSS:   [06.15] Kushal's journey from engineering to transportation; and how, and why, he came to co-found FarEye. "Our passion was: 'can we leverage our engineering technology knowledge to solve real world problems?'" [08.43] An overview of FarEye – what they do, and how they help their customers. "The space has evolved… It's less about what you deliver – it's become more and more important, how you deliver." [11.15] The four main challenges in last-mile delivery and customer expectation today, and how the FarEye team got hands-on, with drivers and dispatchers, to understand these pain points from the inside. [15.46] An overview of FarEye's Intelligent Delivery Orchestration, Intelligent Delivery Visibility and Intelligent Customer Experience products, and their benefits. "Logistics, which used to be more of an operation and execution function, has now become a revenue generation function as well." [19.52] A closer look at the FarEye platform, and the increasingly important role of low-code development, particularly in the ever-changing world of logistics. "With a low-code platform, you can define your own logistics and delivery process." [21.38] FarEye's plug and play implementation and integration process. "In the last two years specifically, a lot of companies are looking at speed to market. And that's where I think implementation time becomes a big blocker, or enabler." [22.54] The importance of sustainability, and why it can lead to greater profitability. [24.55] FarEye's ethos of collaboration, and mission to make life better for everyone. [27.19] The ideal customer for FarEye. [28.20] A case study detailing how FarEye was able to help a key customer, a major pizza delivery service, vastly reduce delivery time and cost, as well as greatly improve its delivery NPS. [33.22] The future for FarEye, and for the logistics industry over the coming years.     RESOURCES AND LINKS MENTIONED:   Head over to FarEye's website now to find out more and discover how they could help you too. You can also connect with FarEye and keep up to date with the latest over on LinkedIn, Facebook, YouTube or Twitter, or you can connect with Kushal on LinkedIn. Check out our other podcasts HERE.