25. Creating a Top Notch Customer Experience [Selling on Your Site Series]

Today's episode is part three in our "selling on your site" podcast series. In episode 23, I shared what to consider before taking the leap in opening your website store. Then, in episode 24, Katherine Tucker joined me for a discussion all about the ins and outs of sales tax for teacher sellers.Now that you know about starting your website store, and how to handle sales tax, let's move on to the next big question of, How do you create an amazing customer experience in your website store?When selling on your own site, one of the most important things to consider is how you can be sure that customers feel comfortable purchasing from you. When you have a website store, you don't have the reputation of a well-known marketplace that buyers already know and trust. You're asking people to get out their credit cards, so let's do everything possible to set up your site in a way that makes browsers confident about hitting that purchase button.2:57 What you can do to make the browsing and searching experience incredible for your buyer when they arrive on your site5:04 The importance of making it super easy for a buyer to find their cart, and having a crystal clear checkout page9:40 Two things that buyers need after purchasing, and how to achieve this easily 12:50 My recommendations on where to host your downloadable files15:48 How to handle FAQs and support Sign up for a VIP design day here!For all resources, head to the show notes: https://kristendoyle.co/episode25Send us a text! (If you'd like a reply, please share your # in the message)Stop managing your WordPress website and let us handle it! Learn more about our WordPress Careplan at kristendoyle.co/care. Book your FREE Website Gameplan Call: https://kristendoyle.co/gameplanLearn more about my WordPress CarePlan: https://kristendoyle.co/wordpress-care-plan/