#25 Design, Storytelling and Technology Transforming Patient Experiences

In this episode, hosts Ajay Mody and Asher Perzigian welcome Journey's CEO, Andrew Zimmerman, and Managing Director, David Taglione, for a conversation on how the intersection of design, storytelling, and technology is redefining the patient experience. They explore the creation of immersive and adaptive environments, showing how digital innovation—from AI to virtual simulations—can make care settings more engaging and responsive. Andy and David share their philosophy of starting with a compelling story and collaborating across disciplines to challenge traditional approaches. They highlight how integrating technology with human-centered design can foster connection, reduce anxiety, and turn routine moments into memorable experiences. Listeners will discover practical ideas for leveraging creativity and technology to enhance care environments, understand why experience design is essential for innovation, and be inspired by new possibilities for the future of patient experience.