25 | Ingesting Signals of Intelligence for Optimum Customer Experiences

Today we have Nick Fratello on the show. Nick is one of the most well-known thought leaders in Microsoft's US Sales Subsidiary, and he's been with the company for 6 years. His background is in data storage and cloud, with some familiar logos like Dell EMC and PTC , and today in the Microsoft organization, Nick is currently a Dynamics 365 Technical Specialist. Which means, he helps big enterprise business leverage the power of the Microsoft (3) cloud platform (Office 365, Dynamics 365, and Azure), to enable a data and analytics fabric that broadly allows customers to use their disparate data systems and applications to create a more consolidated ecosystem that helps them develop better customer-centric experiences.The conversation revolves around the concept of the common data model theme, and the common data fabric needed across systems, that bring data together for analysis, action ,and automation.Key themes:-Nicks’s world of intelligent interoperable "Legos”, that help businesses utilize signals from application and system graphs to cull customer centric insights-Bridging the value of legacy investments in technology, and reasoning through novel AI tools and capabilities for impactful business outcomes-What businesses are struggling with, the importance of data hygiene, and why the backbone of many businesses (their data), is just not as modern as it should be - and how that impacts end customer experiences-The power of valuable experiences vs features and functionality in technology-The value of stories, and how these stories have helped nick have fun in his roleThank you for listening!Ways to contact Nick:LinkedIn: https://www.linkedin.com/in/nickfratello/Twitter: https://twitter.com/NickFratelloNick's Content:Microsoft Business Applications TVURL: https://aka.ms/MSBizAppsTVSubscribe: https://aka.ms/SubscribeMSBizAppsTVMicrosoft Business Applications Lunch and Learn: https://aka.ms/LunchAndLearnAdditional fun resources:AI Builder is now availableLearn more at www.thedatabinge.comConnect with Derek on LinkedIn | Instagram | Twitter