#25 People First: Blain Shepherd on Culture, Tech and Transparency at Thomas Franks

Season 3, Episode 7 – People First: Blain Shepherd on Culture, Tech and Transparency at Thomas Franks.This week on Food Service Matters, host Patrick McDermott sits down with Blain Shepherd, UK Managing Director at Thomas Franks Ltd — an independent caterer known for its client-first culture and commitment to chef creativity.Blain shares a candid look at how Thomas Franks is evolving, from onboarding school leavers to building personal development plans that empower team growth at every level.In this episode, Blain and Patrick discuss:• The impact of Project Unity on financial transparency and client relationships• How investing in young talent builds long-term strength• What freedom really means for chefs — and why it matters• The role of tech in simplifying processes and saving time• Why culture and trust still sit at the heart of good food serviceIt’s a grounded, thoughtful conversation from someone who’s grown up in the business and is helping shape its future.Tune in for lessons in leadership, transparency, and nurturing people in food service.