25: What You Can Learn from a Company that Manages 12,000 Contractors with Ken Davis of TaskEasy

Today we get a peek inside a company that handles lawn care for 800,000 properties across the U.S. And although few of us will ever build such a behemoth, trust us—you will learn a ton from this episode with TaskEasy CEO Ken Davis. In it, you'll hear how Ken started the company to solve his own biggest headache, why TaskEasy zeroed in on mowing lawns, and the biggest operations challenges the company faces as it services thousands of clients. Also, Ken speaks to the importance of doing right by your very first customers before scaling, why ideas are a dime a dozen (execution—not so much), and how the right mentors can save you a fortune. Ken also reveals his No. 1 tip on how to automate processes in your own business. So if you are looking to get more organized and think strategically about how your business is set up, download this episode and subscribe to the BiggerPockets Business Podcast so you won't miss the next one! In This Episode We Cover: The original vision of TaskEasy Starting a lawn care company without owning a single lawn mower! The difficulty of hiring a contractor The power of technology and automation How he manages his contractors Their business processes How they handle issues and conflicts The single most difficult support request they take How to turn a synchronous experience in support Why they do tasks manually first How they're marketing evolved over time Why you should focus on the "ones and tens" Why you should surround yourself with mentors And SO much more! Links from the Show Uber Lyft Netflix   Check full show notes on BiggerPockets: http://biggerpockets.com/bizshow25 Learn more about your ad choices. Visit megaphone.fm/adchoices