253: Mary Lippitt: Target what matters when it matters

from Fast Leader Show | Customer Experience Leadership

Mary Lippitt was trying to influence her bosses and was rejected. When she was able to finally meet with the top executive, she realized she needed to open her mind and to recognize that her facts contained many gaps and she needed to adjust her thinking.

Episode metadata supplied by the publisher feed · Published Nov 27, 2019

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253: Mary Lippitt: Target what matters when it matters

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