[255] Why customer care should be part of your marketing strategy with Dan Gingiss

Dan Gingiss, author of the book 'Winning at Customer Care', explains how you can use social media to improve your customers overall experience of your brand, from turning detractors into raving fans, to learning what features or products you should sell next. Here's what you'll learn this episode: Dan's business story (3:50) 8 Steps to... READ MORE The post [255] Why customer care should be part of your marketing strategy with Dan Gingiss appeared first on Janet Murray.