256: Trust through repeated proof

School Marketing Journal with Brad Entwistle and Andrew Sculthorpe and Belinda McCubbin In this episode, Brad, Bel and Scully examine two connected principles: consistency builds trust and reputation lags behaviour. They explain how families build confidence from patterns across touchpoints, while contradictions act as a confidence tax. The discussion explores why reputation changes only after behaviour has been experienced long enough to be believed, and why pressure reveals whether a school's priorities and decision logic are genuinely stable. They challenge Heads to resist short-term reputational fixes and ensure communication reflects behaviour the school can repeatedly prove. Episode link: Reflection and Leadership Guide: Consistency builds trust; Reputation lags behaviour Get in touch at [email protected]