26. From No Help Desk and Support By Favoritism to Accountability

from You've Been Heard · host You've Been Heard

Brian Martinez My main priority was to assist the 200 + end users within the Texas practice with computer software and hardware technical support via help desk system (Service Now), walk ups, email, IM and phone calls. Assist with resolving network issues to maintain end user productivity. Experience with maintaining local Wifi WAP (Meraki) access and connectivity for all users within the 3 levels of the office making sure there are no dead zones.

Episode metadata supplied by the publisher feed · Published May 7, 2019

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26. From No Help Desk and Support By Favoritism to Accountability

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