262: Moving Up the Career Ladder: Navigating the Transition from Technical Employee to Managerial Role

As the Vice President of Customer Service Excellence (SVE) for the Tax & Accounting North America division at Wolters Kluwer, Laurent leads system, process and talent optimization strategy through multi-disciplinary teams that accelerate business performance, customer experience and financial results. He also drives customer experience and software support strategy for technology, knowledge management and technical support delivery for SVE TAA North American business units.